Mooresville Auto Repair

(980) 435-0358
Mon - Fri: 7:30 AM - 6:00 PM
Sat: 7:30 AM - 3:00 PM

We're always looking for awesome people

We're looking for high producing individuals to add to our positive and energetic work environment.

Honest-1 Auto Care® is now growing into the country's most trusted family of automotive maintenance and repair centers.  We offer a full range of automotive service and repairs where honesty, integrity and the highest ethical standards define us.

We seek folks with excellent people skills and a strong work ethic to join our team.

Customer service, honesty, and integrity are at the heart of what we do. We work as a team, we are committed to ongoing learning, and sharing ideas. We support and encourage continued development of skills, we enjoy what we do, and you should too!

Please refer below for a full description of our open positions and how to apply.

Technician

Technician

A technician is at the heart of what Honest-1 produces for its customers

Purpose

Diagnose the basic sources of automotive problems accurately and repairs performed correctly and efficiently. Demonstrates proficiency in basic engine and mechanical diagnosis and repair. Minimum 2 years automotive experience.

Product

●        Credible diagnostic reports

●        Repairs performed properly with low comeback volume

Measures

●        Volume of work performed (# of flagged hours)

●        Work efficiency (billed/ flagged hour ratio)

●        Work accuracy (# of comebacks)

JOB DUTIES OF A TECHNICIAN

 

1.

Ensure customer and staff safety.

2.

Perform any duties to help maintain shop effectiveness and efficiency including helping other staff and performing open/closing duties.

3.

Maintain clean/organized workspace, parking lot and shop.

4.

Verify issues and perform all work requested on work order.

5.

Complete technician work sheet completely and accurately.

6.

Maintain accountability in schedule, communication, actions and repairs performed.

7.

Use appropriate personal protective equipment.

8.

Maintain awareness of surroundings and impact of actions on shop environment.

10.

Acquire personal tools that are up­to­date.

11.

Learn how to use shop tools and software.

12.

Know each car’s history and how current repair improves vehicle condition.

13.

Perform Pre­inspection, test drive and post­repair inspection.

14.

Work with other Technicians to solve questions/problems on the job.

Service Advisor

Service Advisor

The Service Advisor is the face of Honest-1 Auto Care

Purpose

To provide to the highest level of service and solutions to car maintenance and repair needs while serving as the liaison between Honest-1 Auto Care and our customers.

Product

●        Work recommended and sold appropriately and credibly

●        Shop work­flow managed efficiently

●        Satisfied customers who return and refer

Measures

●        Accuracy - Repair Order satisfies work required.

●        Customer Satisfaction

●        Adviser related come­backs

 Job Duties of a Service Advisor

 

1

Greet, acknowledge and establish rapport with customers.

 

2

Schedule customers to maximize efficiency.

 

3.

Maintain accountability in communication, actions and repairs performed.

 

4.

Perform any duties to help maintain shop effectiveness and efficiency.

 

5

Maintain clean/organized shop and work area.

 

6.

Produce accurate and clear work orders with accurate parts ordered.

 

7.

Ensure complete and accurate technician work sheets.

 

8.

Maintain appropriate shop ambiance (cleanliness, tv, temperature, etc.).

 

9.

Maintain awareness of surroundings and impact of actions on shop environment.

 

10.

Understand how to use point of sale, scheduling, estimating and communication tools.

 

11.

Know each car’s history and how repair improves vehicle condition and customer needs.

 

12.

Ensure proper opening and closing procedures.

 

13.

Know each car’s history and how current repair improves vehicle condition and customer needs.

 

 

 

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