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Mooresville Auto Repair

(704) 696-8025updated hours:
Mon - Fri: 7:30 AM - 6:00 PM
Sat: 7:30 AM - 3:00 PM
5

Hello Yanira. Thank you for your 5-star rating!

- Honest-1 Auto Care Mooresville
4

Thank you, Edward, for the review- we would love to know how we can improve!

- Honest-1 Auto Care Mooresville
1

The mechanics had no clue why my car had the brake issue and I figured it out within seconds of looking at it and fixed that’s why I failed a inspection and the rude lady behind the service counter kept giving me lip and attitude on why it failed and the mechanics kept reving my car because it had a exhaust on it and I felt like they had no care about the car or me. Overall a place that takes advantage of the situation at hand went once about a year ago was good service but i guess not anymore

Hello nat1220gaming, Thank you for your review of the NC state inspection we recently did on your 2008 Dodge Avenger. Our state trained inspector noticed your brake pedal was very low which caused your vehicle to fail the safety aspect of the test per NC law. Note that the NC state inspection is a pass/fail test; not a diagnosis or repair of the failure unless requested otherwise. As you know, we offered under no obligation to diagnose the brake problem, but you said that you already knew the pedal went to the floor and that you worked on the brakes yourself after being in an accident/crashed the vehicle and knew how to fix it & how to get the car to stop. No one likes to fail a state inspection, and we really don't like failing cars. Most people seem to like us better when their car passes but not so much if it fails. But, our technicians adhere to the State standards and the State law for the safety of you and those around you. I don't understand how we took advantage of the situation, however. Per State law, the cost of the service is reduced by $6.25 at the time of failure & allows up to 60 days to correct the failure & return to pay the balance providing it meets state laws. This can be reported & contested at the NC district VI office of the License and Theft Bureau at (704-331-4500) whom can over-rule us and pass you. Most importantly, I want to apologize for any rude behavior you received as this is unacceptable. If you have any further comments or questions, please contact me at 704-946-5040. -Jon

- Honest-1 Auto Care Mooresville
4

We waited a ridiculously long time for the service much longer than what they originally told us! At times that is understandable but at the time it was very inconvenient! However they did compensate us with a good price afterwards.

Hi Richard - thank you for your review. We will discuss this in our team meeting tomorrow morning. We don’t like that we didn’t meet your expectations, but aim to improve from your feedback.

- Honest-1 Auto Care Mooresville
3

Well, I'm a little concern about the upsell of services and charging OEM part prices for aftermarket parts. They seem super nice and professional, but not sure about the honesty on the pricing. Double check your stuff and question the costs. Mechanics seem very good.

5

Thank you very much, Brenda, for the positive review!

- Honest-1 Auto Care Mooresville
5

Thank you Jaime!

- Honest-1 Auto Care Mooresville
5

Everyone was professional, friendly, and helpful. John took the time to explain the problem with my car’s alignment. He also reviewed a chart that was taken before and after the procedure. Thanks for helping me keep safe on the road.

Hey Mary. I’m very happy that you found our team to be professional and helpful. We also put a lot of work into giving you good information about your vehicle to be able to make good decisions about maintenance and repairs to keep you safe!

- Honest-1 Auto Care Mooresville
5

Marlene, we appreciate your 5-star rating! Thank you for letting us work on your vehicle! Bob Adams, Owner

- Honest-1 Auto Care Mooresville
5

Thank you very much, Brenda, for the positive review!

- Honest-1 Auto Care Mooresville
Honest-1 Auto Care Mooresville is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Mooresville (704) 696-8025 if you have any issues in accessing any area of our website.