Mooresville Auto Repair

Thank you, Leslie, for your wonderful review! We're very happy to hear that you found us through Costco and have continued to trust us with your vehicle needs. The team really takes pride in providing personalized service, and it's great to know that our approach resonates with you. Your recommendation means a lot to us, and we look forward to continuing to serve you for many years to come!

Thank you, James, for your fantastic review! We're glad to hear that Chris and the team were able to accommodate your tight schedule and keep you informed throughout the process. Transparency and trust are key to our service, and it's great to know that Dan's communication made a positive impact on your experience. We appreciate your recommendation and look forward to assisting you with any future vehicle needs!

Hi Mark! Wow, thank you for the fantastic 5-star review! We're so glad to hear that you trust us with your car care. Building that trust is what we strive for every day. If you ever have questions or need assistance, we're just a call away. We appreciate your support and look forward to keeping your car running smoothly for years to come! Safe travels! Bob Adams, Owner

Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience with us was so positive and that you felt welcomed by Lucas, Chris, Sam, and Colby. It's great to know we could help ease your service anxiety and make your visit a pleasant one. We appreciate your trust in us as a repeat customer, and we look forward to continuing to provide you with the exceptional service you deserve. If you ever need anything else, don’t hesitate to reach out. Safe travels with your vehicle!

Hey Matt! Thanks for the fantastic 5-star review! We're delighted to hear about your positive experiences with us. It's great that you found our online booking system convenient and our prices competitive. We're glad our front desk team provided friendly service and that both your visits for the oil change, tire rotation, and battery installation went smoothly. We truly appreciate your repeat business and look forward to serving you again soon. Your satisfaction is our priority, and we're happy we could meet your automotive needs. Bob, Owner.

Dear Darlene Murray, Thank you for taking the time to share your feedback. We're sorry to hear about your unsatisfactory experience with Honest-1 Auto Care as we take all customer concerns seriously. However, we're puzzled by your 1-star review, as we didn't actually perform any work on your vehicle. Our interaction was limited to a brief conversation at the front desk, followed by a quick visual look under the hood in the parking lot. This was done to help understand what you believed you were quoted by the dealer, as you mentioned, "I thought the dealer was trying to get one over on me." You also informed us that you have coverage through an extended warranty company we don't work with directly. However, we suggested that you might have the option to seek reimbursement from them for any necessary repairs. We hope this clarifies the nature of our interaction and helps explain why we're surprised by the negative review. Since it's possible there may have been a misunderstanding or mix-up leading to your disappointment, we'd greatly appreciate the opportunity to discuss this with you further and clarify any confusion. Please feel free to contact me directly at 704-946-5040 so we can better understand the situation and work towards a resolution. Our goal is to ensure every customer leaves satisfied, and we'd like the chance to make things right. Thank you again for your feedback. We hope to hear from you soon so we can address your concerns and improve our service. Jon Adams, Owner

Thank you, Billy, for your wonderful 5-star review! We're very happy to hear you had such a positive experience with Chris and our team here at Honest-1 in Mooresville. We pride ourselves on great service, clear communication, and reasonable rates, so it's rewarding to know we met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future. Clients like you make our work truly enjoyable! Bob, Owner

Thank you, Mimi, for the wonderful review! We are glad to have you as a long-time customer. Chris and Lucas appreciate your kind words too! It's our pleasure to provide transparency and excellent service. See you next time!

Hello Linda, Thank you for sharing your experience with us regarding your recent NC inspection. We always aim to provide accurate assessments and rectify any errors when possible. During your inspection, we conducted a thorough check according to NC regulations. Our concern lies with our assessment that the ball joints were loose, resulting in the inspection failure, while your mechanic deemed them to be in good condition. It's worth noting that your vehicle, at 11 years old with 164,000 miles, may naturally exhibit wear on such parts. Despite this, we stand by our observation that these parts are worn enough to jeopardize the safety aspect of the NC inspection. We understand your disappointment, especially when receiving unexpected news. Seldom do customers praise us for failing their vehicle. We want to extend an offer for you to return to our shop to inspect the ball joints. This would involve raising the vehicle for you (and your mechanic if you wish) to inspect alongside us. Should there be any discrepancy between our initial assessment and what is observed, we are prepared to donate $500 to the charity of your choice (provided your car has not been repaired) and take appropriate disciplinary action against the responsible employee. Honesty and integrity are paramount to us in all customer interactions. We genuinely want to address your concerns and ensure your satisfaction. Please don't hesitate to contact me directly at 704-946-5040. Additionally, you have the option to escalate the matter to the NC License & Theft Bureau at 704-878-4257 for further review or intervention. We value your feedback and hope for the opportunity to discuss this matter further. Sincerely, Jon Adams, Owner Honest-1 Auto Care