I couldn't be more pleased with the service I received from H-1. I will try to keep this a brief as I can, but I think the whole story is important. As a preface, my wife and I just moved to Mooresville from Wisconsin back in April. My tire picked up a nail while I was running errands the other day and noticed it while driving south on Williamson. Luckily, I was able to get into a parking lot. I got the lugs off fine but the wheel would just not come off. After struggling in the 95° heat for a half an hour I remembered that I had seen H-1 the other day. So, drenched in sweat, I looked up the number and called them. Bob answered the phone and said he didn't have anyone that could drive to me at the moment to try and get the tire off, but he would call a tow truck for me to bring it to the shop. This was awesome because I have no clue who is a reputable tow company in town, and I wasn't looking forward to trying to find one. A little while later the truck shows up and tows my car to H-1. We find out that I have the Holy Grail of nails in my tire and it can't be patched. No biggie, I was expecting that, because the nail punctured through both the bottom and the side of the tire. However, it turns out that the tow truck bent one of my tie rods. So I'm thinking, "Great. This just got really expensive". I head back into the office and it turns out that Jon had called the tow company (I didn't even have to ask him to do this) and worked out a deal with them to pay for the tie rod parts and H-1 would install them at no additional cost to me! They would order the tire and fix the tie rod and I would be ready to go the next day! They called me the following day when it was all done and even gave me a ride to the shop to pay for the tire and sign paperwork. I cannot say enough good things about this place. The whole staff is absolutely professional and friendly. You guys really made what could have been a huge pain in the neck, into one of the easiest and hassle-free experiences I have ever had in an auto shop. My wife an I will absolutely be bringing our vehicles to you for anything we need in the future. Heck, with this level of service, it would almost be worth it to drive the 1000 miles back to H-1 if we ever happen to move back to Wisconsin! I hope I won't have to be back too soon, but if I do I know I will be in good hands. Keep up the great work and thank you again for all your help!
Brad, thanks for this terrific review and the chance to work with you. Each of us at the shop has been in the same kind of situation along the side of the road at one time or another, so we want to treat our customers the same way we would want to treat ourselves or a member of our family. We'll stay in touch, and look forward to serving you again in the future!
- Honest-1 Auto Care Mooresville