Mooresville Auto Repair

If I could I'd give zero stars. I bought my car in for the $19.99 oil change, but I paid much more in the aggravation. The salesman said their "review" revealed an oil leak, cracking timing belt, rear break shoes out of adjustment. Interestingly, I had just bought my car in to my trusted mechanic who I used for over 20 yrs for my 200k mile check-up who didn't mention any of these issues, and who in-fact just worked on my brakes finding that only the front brakes needed repair. I called Peebles Automotive who readily offered to review their work and investigate Honest 1 claims. Just as I suspected, none of the "issues" were present. I'm happy to provide documentation to back up this review. Bottom Line: Honest 1 is honest in name only.

Jon and crew are very accommodating. They do all my work.

I will be the first to admit that my wife handled our situation as I was busy, which is probably why they got away with what they did. She did say the customer service here is friendly, which is why they got two stars (and not one). However, when we are charged $850 for an alternator replacement on a Dodge Caravan '12, and I do research and ask 2 mechanic friends of mine, and they say we should've paid $300-400, then I do an online search and they say $183-462 (parts & labor), I do have a problem with that. I am hoping management reads and responds because this is not okay. I do plan to follow up with Honest-1 and figure out why we were charged twice the amount everyone else says we should've been charged. Response to "Response from Owner": For some reason, it wouldn't let me respond to the response. Although we did pay $750 out of pocket, the charge was actually $850, although you were nice enough to take $100 off. I do appreciate that and the time to respond, so we gave an extra star. I spoke with an Auto Mechanic in the area, a guy who is on a race team, and a few others, and they all couldn't believe the price-point. I do think that you all have nice customer service and you did work with us, so I appreciate that, but there should really be a lifetime warranty at that point. Was it brand new or a re-build?

These guys are wonderful. They explained everything to me in detail and I didn't feel like I was being taken advantage of.

great job on tire rotation/balancing no vibrations and all idiot lights where out long time for that special thanks. Paul lux

So glad I found this place! They are friendly, fast, and as the name says, honest.

Alex did A great job of helping me with a pre inspection evaluation on a mercedes I was considering to buy. Alex pointed out a number of helpful things that I would of missed I’m my own. Now I am a new customer for all my service needs great job to honest auto car !! Gary

As a first time customer, I was impressed with the service from start to finish. It was in all respects a five star experience.

New to the area, we needed to find a local mechanic. The facility is clean and welcoming and the service desk person was polite and friendly. We waited for our service and it was nice and quick. We were offered refreshments and waited in comfy chairs reading magazines and watching tv. The price for the work was more than fair. We will be coming back for future work on our cars.