Not very honest, took in my 2012 Volkswagen for a diagnostic, they proceeded to tell me that I had a completely blown engine and that it would need to be replaced. (Roughly $4000) Turned out the only issue was a $60 oil cooler, and a coolant flush.
Isaac, we appreciate you sharing your thoughts here about your service. However, I do want to use this opportunity to clarify a few things. The story behind this goes back to Aug of 2018. You brought in your vehicle to determine why oil was in the coolant. You told us you thought the root cause was the oil cooler and that you already replaced it yourself, but then said that in 4 miles there was at least a gallon of oil in the coolant tank. We suggested a cooling system pressure test and a block test to help determine the cause of this. We found a number of other issues with the vehicle including a pinched off oil line going to this recently installed cooler, all coolant hoses heavily swollen due to how long the external oil leaks have been present, oxygen sensor wires & brake pad sensor wires that were cut, air bag light on, drive belt cracked, all electronics on the right front door inoperable, right front CV axle leaking grease, no mufflers on the car and the exhaust was leaking, the radiator was leaking and most significant was your head gasket being blown leaking oil into the coolant. Because the engine was contaminated by the oil/coolant mixture, we gave you a $3,489.04 quote to replace the engine and all related fluids. We made this suggestion with a long-term solution in mind, and we were upfront with all items we saw that would allow you to make an informed decision as far as service to the vehicle. You review says the only issue was replacing the oil cooler and doing a coolant flush. Presumably, this took care of all of the issues your vehicle had, so we do apologize that we missed that on the diagnosis. This is quite rare for us and certainly not up to our standards. Jon Adams, Owner
- Honest-1 Auto Care Mooresville