Mooresville Auto Repair

Hey Matt! Thanks for the fantastic 5-star review! We're delighted to hear about your positive experiences with us. It's great that you found our online booking system convenient and our prices competitive. We're glad our front desk team provided friendly service and that both your visits for the oil change, tire rotation, and battery installation went smoothly. We truly appreciate your repeat business and look forward to serving you again soon. Your satisfaction is our priority, and we're happy we could meet your automotive needs. Bob, Owner.

Dear Darlene Murray, Thank you for taking the time to share your feedback. We're sorry to hear about your unsatisfactory experience with Honest-1 Auto Care as we take all customer concerns seriously. However, we're puzzled by your 1-star review, as we didn't actually perform any work on your vehicle. Our interaction was limited to a brief conversation at the front desk, followed by a quick visual look under the hood in the parking lot. This was done to help understand what you believed you were quoted by the dealer, as you mentioned, "I thought the dealer was trying to get one over on me." You also informed us that you have coverage through an extended warranty company we don't work with directly. However, we suggested that you might have the option to seek reimbursement from them for any necessary repairs. We hope this clarifies the nature of our interaction and helps explain why we're surprised by the negative review. Since it's possible there may have been a misunderstanding or mix-up leading to your disappointment, we'd greatly appreciate the opportunity to discuss this with you further and clarify any confusion. Please feel free to contact me directly at 704-946-5040 so we can better understand the situation and work towards a resolution. Our goal is to ensure every customer leaves satisfied, and we'd like the chance to make things right. Thank you again for your feedback. We hope to hear from you soon so we can address your concerns and improve our service. Jon Adams, Owner

Thank you, Billy, for your wonderful 5-star review! We're very happy to hear you had such a positive experience with Chris and our team here at Honest-1 in Mooresville. We pride ourselves on great service, clear communication, and reasonable rates, so it's rewarding to know we met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future. Clients like you make our work truly enjoyable! Bob, Owner

Thank you, Mimi, for the wonderful review! We are glad to have you as a long-time customer. Chris and Lucas appreciate your kind words too! It's our pleasure to provide transparency and excellent service. See you next time!

Hello Linda, Thank you for sharing your experience with us regarding your recent NC inspection. We always aim to provide accurate assessments and rectify any errors when possible. During your inspection, we conducted a thorough check according to NC regulations. Our concern lies with our assessment that the ball joints were loose, resulting in the inspection failure, while your mechanic deemed them to be in good condition. It's worth noting that your vehicle, at 11 years old with 164,000 miles, may naturally exhibit wear on such parts. Despite this, we stand by our observation that these parts are worn enough to jeopardize the safety aspect of the NC inspection. We understand your disappointment, especially when receiving unexpected news. Seldom do customers praise us for failing their vehicle. We want to extend an offer for you to return to our shop to inspect the ball joints. This would involve raising the vehicle for you (and your mechanic if you wish) to inspect alongside us. Should there be any discrepancy between our initial assessment and what is observed, we are prepared to donate $500 to the charity of your choice (provided your car has not been repaired) and take appropriate disciplinary action against the responsible employee. Honesty and integrity are paramount to us in all customer interactions. We genuinely want to address your concerns and ensure your satisfaction. Please don't hesitate to contact me directly at 704-946-5040. Additionally, you have the option to escalate the matter to the NC License & Theft Bureau at 704-878-4257 for further review or intervention. We value your feedback and hope for the opportunity to discuss this matter further. Sincerely, Jon Adams, Owner Honest-1 Auto Care

Dear Jason, I want to thank you for your fantastic 5-star Google review of Honest-1 Auto Care here in Mooresville. Your kind words made our day! We're very happy to hear that you had a great experience with us and that we could quickly diagnose and repair your 2012 Lexus RX350. It also means a lot to us that you found our staff professional, friendly, and fair. We look forward to having you back for any future auto care needs, and we'll be sure to pass along your thanks to Chris and Lucas. Thank you again for choosing Honest-1 Auto Care! Best regards, Bob Adams, Owner, Honest-1 Auto Care

Thank You for Your 5-Star Review, Cindy! We're so glad to hear that you found our team here at Honest-1 in Mooresville to be nice and honest, and that you appreciate our transparent approach to car repairs. It's always our goal to provide excellent service. Thank you for choosing Honest-1 Auto Care as your favorite auto place for your 2014 Honda CRV. We look forward to serving you again in the future! Best regards, Bob Adams, Owner, Honest-1 Auto Care, Mooresville

Hey Nate, Thanks so much for the awesome 5-star review on Google! We're thrilled to hear that Lucas provided great service for your fiancée's Mazda 3 hatch. Making our customers feel comfortable is always a top priority for us!We truly appreciate your kind words and look forward to welcoming you both back to Honest-1 Auto Care in Mooresville. If there's anything else we can do for you, just let us know! Best regards, Bob Adams, Owner, Honest-1 Auto Care, Mooresville