Read all the amazing reviews on this place and was happy to find a local shop. Dropped off my wife’s truck with specific requests for an alignment and new brakes. Staff was nice and cordial. Picked up the truck about 15 minutes before they closed to give them plenty of time to work on it. Upon picking up the truck, I was told the alignment was only off by a little bit so they didn’t perform it. I was also told that my brakes were fine and that they were glad to look at them again if I insisted. Brakes are literally grinding and alignment is way off. I would have had a much better impression with this place if someone would have been honest to admit that they just didn’t have time to get to it. An entire day coordinated around dropping off and picking up a vehicle, being out of a vehicle only to realize that it was all a waste of time.
Hi Rafael, First off, thanks for sharing your feedback. We are very sorry that you had such a disappointing experience when bringing your truck to us. I know that Paula, our Service Manager, was concerned when she heard about your review and gave you a call to get more detail about what happened. I can assure you that we have discussed your comments with our team, and none of us is satisfied with this feedback. The last thing we want to do is let our customers down, so we hope you will consider giving us another chance. Please feel free to reach out to me or Paula personally at (704) 946-5040 should you wish to schedule another appointment or have a question about your vehicle. Again, we’re sorry we dropped the ball this time, but we look forward to serving you in the future. All the Best, Jon Adams, Owner [email protected]
- Honest-1 Auto Care Mooresville