Set up an appointment to have my Air Conditioning checked on my daughters 2011 VW Jetta. Brought the vehicle in at the specified time and they incrementally diagnosed the issue with the vehicle. It was determined that we would need to replace the compressor and would require us to bring it back after the parts were ordered and received. We scheduled the appointment for the following week. We were asked to pay for the parts up front, which we did. I brought the car in at the specified time only to. find out the parts were not there and I wasted my time driving to and from the shop. We rescheduled for a few days later. When i picked up the car the service manager brought up an issue that my battery (2 months old) wasn't registering and this was causing my alternator to not provide full capacity. They recommended I take the battery back to the Firestone dealer where it was installed or to VW. The AC was not cooling very well even with the new compressor. Honest-1 said that was due to the battery issue. The next 24 hours brought me two trips to Firestone, one to VW and two return trips to Honest-1. Firestone and VW showed me documentation that this model didn't have a battery registration process and most likely Honest-1 didn't do a thorough job on the compressor installation. Firestone also conferenced me with Interstate Battery service center to confirm the situation. After spending $1,200 on this repair it was very clear the expertise level of the Honest-1 techs wasn't on par with the VW or Firestone team members. Unfortunately it took me multiple trips between home, Mooresville and Concord to get the situation resolved. Honest 1 did make an attempt to look at the car again but I felt it wasn't of any value to me if they didn't get it write the first three times they had the car. An expensive lesson for me.
Hello Jack – we appreciate your taking the time to provide us with some feedback about the recent repairs on your daughter’s VW. As a business owner this is certainly NOT what we like to hear, but I really appreciate you bringing this issue to our attention. We will use the feedback to make us better and to ensure this does not happen again. I apologize on behalf of everyone here at the shop. Please know that your situation was an exception. As you can see on other reviews, we are known for doing great work and for taking care of our customers. We would like the opportunity to investigate your feedback further. Please, could you contact me at [email protected] or call at (704) 946-5040? Best, Jon Adams, Owner
- Honest-1 Auto Care Mooresville