Mooresville Auto Repair

3 Years Anniversary
(704) 696-8025updated hours:
Mon - Fri: 7:30 AM - 6:00 PM
Sat: 7:30 AM - 3:00 PM
5

awesome place, honest and competitive price and on time delivery. Highly recommend using these folks. this is where I will be going from here on.

Hi Ramin. Thanks for the positive review! We love hearing that we were able to meet your needs and look forward to serving you down the road! -Bob Adams, Owner

- Honest-1 Auto Care Mooresville
5

My husband and I have always been satisfied with the quality and workmanship Honest 1 has given us. They are true to their name of "honest" regarding repairs, etc. and all the staff makes a great effort to take care of our needs.

Wow Rebecca... thanks so much for these kind words. We really enjoy working with you both and appreciate the opportunity to service all your vehicles!! -Bob (love the artwork too!!)

- Honest-1 Auto Care Mooresville
5

I went in for a wheel alignment after finding some uneven wear on my tires. They checked the alignment and went over the report with me in detail. After explaining that an alignment takes several hours on my car, I scheduled for a few days later. The work done was explained to me and the price was very fair. I will definitely bring my car back here in the future.

Hi Jon, we are very happy that you had a great experience at our shop. Thank you for taking the time to share your experience with others! -Bob

- Honest-1 Auto Care Mooresville
5

Bob and John have a great team at H-1. I wouldn't take my car anywhere else.

Stan, thank you for this great rating... we really appreciate your business! Bob Adams

- Honest-1 Auto Care Mooresville
5

Excellent service excellent staff.

Thank you Jaime! Our team really appreciates your feedback. Bob

- Honest-1 Auto Care Mooresville
5

Great Service. What a wonderful place to do business. As long as I am in North Carolina this will be where I will have my automobile serviced. I am also recommending that my daughter and her husband consider taking their automobiles there as well. Thanks for a job well done.

Thanks for the positive review! We love hearing from our customers – especially when our service makes is able to make a positive difference to them. I know our team puts a lot of work into what they do, so I’ll be sure to pass your kind words off to them. Thanks again, and we hope to see you again soon! Bob Adams

- Honest-1 Auto Care Mooresville
5

Very great service and super nice staff! Paula,Bob and Jhon are awesome and make an excellent team! Will be coming back for sure...

Hello Yurissa. Thank you for such encouraging feedback. We look forward to serving you again down the road! Have a great day! The team at Honest-1

- Honest-1 Auto Care Mooresville
5

Top Class Service

Thanks Elwood. We appreciate your comment and your 5-Star rating!

- Honest-1 Auto Care Mooresville
2

Set up an appointment to have my Air Conditioning checked on my daughters 2011 VW Jetta. Brought the vehicle in at the specified time and they incrementally diagnosed the issue with the vehicle. It was determined that we would need to replace the compressor and would require us to bring it back after the parts were ordered and received. We scheduled the appointment for the following week. We were asked to pay for the parts up front, which we did. I brought the car in at the specified time only to. find out the parts were not there and I wasted my time driving to and from the shop. We rescheduled for a few days later. When i picked up the car the service manager brought up an issue that my battery (2 months old) wasn't registering and this was causing my alternator to not provide full capacity. They recommended I take the battery back to the Firestone dealer where it was installed or to VW. The AC was not cooling very well even with the new compressor. Honest-1 said that was due to the battery issue. The next 24 hours brought me two trips to Firestone, one to VW and two return trips to Honest-1. Firestone and VW showed me documentation that this model didn't have a battery registration process and most likely Honest-1 didn't do a thorough job on the compressor installation. Firestone also conferenced me with Interstate Battery service center to confirm the situation. After spending $1,200 on this repair it was very clear the expertise level of the Honest-1 techs wasn't on par with the VW or Firestone team members. Unfortunately it took me multiple trips between home, Mooresville and Concord to get the situation resolved. Honest 1 did make an attempt to look at the car again but I felt it wasn't of any value to me if they didn't get it write the first three times they had the car. An expensive lesson for me.

Hello Jack – we appreciate your taking the time to provide us with some feedback about the recent repairs on your daughter’s VW. As a business owner this is certainly NOT what we like to hear, but I really appreciate you bringing this issue to our attention. We will use the feedback to make us better and to ensure this does not happen again. I apologize on behalf of everyone here at the shop. Please know that your situation was an exception. As you can see on other reviews, we are known for doing great work and for taking care of our customers. We would like the opportunity to investigate your feedback further. Please, could you contact me at [email protected] or call at (704) 946-5040? Best, Jon Adams, Owner

- Honest-1 Auto Care Mooresville
5

Good, quick service. Did not try to upsell me, as many places do.

Thank you very much Jonah for your positive review - at Honest-1 Auto Care Mooresville we strive for honesty and oppenness, and we're pleased this was your experience with us.

- Honest-1 Auto Care Mooresville
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