Mooresville Auto Repair

(704) 696-8025
Mon - Fri: 7:30 AM - 6:00 PM
Sat: 7:30 AM - 3:00 PM
1

Not very honest, took in my 2012 Volkswagen for a diagnostic, they proceeded to tell me that I had a completely blown engine and that it would need to be replaced. (Roughly $4000) Turned out the only issue was a $60 oil cooler, and a coolant flush.

Isaac, we appreciate you sharing your thoughts here about your service. However, I do want to use this opportunity to clarify a few things. The story behind this goes back to Aug of 2018. You brought in your vehicle to determine why oil was in the coolant. You told us you thought the root cause was the oil cooler and that you already replaced it yourself, but then said that in 4 miles there was at least a gallon of oil in the coolant tank. We suggested a cooling system pressure test and a block test to help determine the cause of this. We found a number of other issues with the vehicle including a pinched off oil line going to this recently installed cooler, all coolant hoses heavily swollen due to how long the external oil leaks have been present, oxygen sensor wires & brake pad sensor wires that were cut, air bag light on, drive belt cracked, all electronics on the right front door inoperable, right front CV axle leaking grease, no mufflers on the car and the exhaust was leaking, the radiator was leaking and most significant was your head gasket being blown leaking oil into the coolant. Because the engine was contaminated by the oil/coolant mixture, we gave you a $3,489.04 quote to replace the engine and all related fluids. We made this suggestion with a long-term solution in mind, and we were upfront with all items we saw that would allow you to make an informed decision as far as service to the vehicle. You review says the only issue was replacing the oil cooler and doing a coolant flush. Presumably, this took care of all of the issues your vehicle had, so we do apologize that we missed that on the diagnosis. This is quite rare for us and certainly not up to our standards. Jon Adams, Owner

- Honest-1 Auto Care Mooresville
5

Honest 1 Auto Care is a wonderful place to go for any car care need. They are very knowledgeable. They do not push unnecessary work or expenses. You can trust them.

Hey Shannon, and thanks for your support and encouragement over the years. We appreciate you and your family! Bob

- Honest-1 Auto Care Mooresville
5

Really great service. Friendly staff. Thorough and speedy service. Great combo!

Hi Lynn, I’m happy that you found our team friendly and our service to your liking. We put a lot of work into doing our best for our customers, and so I’m glad to hear you had a great experience. Have a great day, and thanks for the review! Bob

- Honest-1 Auto Care Mooresville
1

If you need service other than simple maintenance stay away they can't properly diagnos a problem. I took my vehicle in for a misfire situation. They replaced some modules for the turbo at a cost of $400.00 ++ Received call next day they say all repaired. Picked up the car and could not make it out of their lot. Left it their again . Received a call next day they indicated that my turbocharger was bad and would cost $4000.00 to replace. Needless to say even with my limited knowledge of cars I knew this was an incorrect diagnosis. Ended up taking vehicle to Taylor imports . Within 10 minutes Taylor imports found the problem. Squirrels made a nest and chewed wires under the hood. Taylor indicated Honest auto must have been blind not seeing the squirrel nest.

Hello ret9852. We appreciate you writing the review. Would you mind following up with me at [email protected] to let me know what name your vehicle is under? I checked with everyone on our technician and advisor team, and no one recalls this happening. We searched our invoice and quote history, and we even contacted our friends over at Taylor Imports who couldn’t recall this repair. Based off your review, I think you may have the wrong business, but I want to get to the bottom of this to make sure we make things right, particularly since the work we do carries a 3-year / 36k mile warranty. Thanks, Bob Adams, Owner.

- Honest-1 Auto Care Mooresville
5

Paula made sure she understood my problems. Correctly fixed them. She offered realistic additional services and was not pushy with them. Honest 1 completed the work ahead of schedule and were reasonably priced. I look forward to doing business with them again, just not too soon! ;)

Hi Andrew. Thank you for taking the time to review us! I’m sure that Paula and the team will be thrilled to hear this. Thanks again – we appreciate it! Bob

- Honest-1 Auto Care Mooresville
5

It was a great experience at Honest-1! They are efficient, HONEST, and very nice! We used our Costco Discount and got a great price! Rick was very friendly and made it an enjoyable visit! Thank you!

5

Always friendly, knowledgable, upfront with costs, and offer options. They also have good coffee!

Martha, we're glad you are very happy with our service. Thanks so much for the high rating... and real happy you like our coffee!! Bob

- Honest-1 Auto Care Mooresville
5

Service rep was courteous. They diagnosed the problem with my car (wheel bearings had worn out and needed to be replaced) within a few hours after I brought the car in without an appointment. The work was completed the next morning. They addressed the problem and also took care of the annual state inspection. All over the Christmas holidays.

We love to hear our customers' feedback. Your comments are very encouraging and much appreciated! Bob

- Honest-1 Auto Care Mooresville
5

Always fast and efficient and friendly... I believe they really are an honest auto care place, which is sometimes hard to come by...

5

The staff was prompt and courteous.

Dorian, thanks for taking time to comment on our service and give us high marks! Bob

- Honest-1 Auto Care Mooresville
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