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Mooresville Auto Repair

4 Years Anniversary
(704) 696-8025updated hours:
Mon - Fri: 7:30 AM - 5:30 PM
Sat: 7:30 AM - 3:00 PM
2

Good morning, I'm glad you took time to reach out this morning. Even though your staff was very nice and professional, I feel as though things could have been handled differently. I came in for a tune-up, but ended up leaving without anything being done, and still paid over $560 for mostly labor and a few parts that were used. Bottom line was your technicians ran into other issues that prevented then from doing the tune-up and would have cost in some case a lot more than what was originally quoted. I told Chris exactly what monies I had available. At that point I feel like he should stopped the service and the charges. When he called the last time to inform me of the other issues, I told him just forget about it, put everything back the way it was, and would be on my way back to pick up my vehicle. Chris advised me that he would have to charge me the labor and for a part or two that he did replace. I wasn't very happy, but I paid it of course. So in my eyes, I gave you all $565 for nothing. Now I have to take it to a dealership, which will be even more money that I really don't have. Hopefully my vehicle will continue to operate until I can get the tune-up. I'm sure you can understand my feelings. I was hoping Chris would say we're going to cut some off the labor, but he didn't. The only other thing I would like to suggest to any European Vehicle owner would be, take your vehicle to a dealership for that Make and Model. Just because someone tells you that their technicians are trained, that doesn't mean they are trained for your vehicle. If Honest 1 Techs were trained on Mercedes Benz's, that issue with my tune up would have been handled differently.

Mr Kennedy, we’re happy you brought your vehicle to our shop, but we’re also disappointed and puzzled by your review, particularly since you wanted to do a quality, yet economical job. Before bringing in your 2014 Mercedes Benz to have spark plugs changed, you first took it to a Mercedes dealership where they recommended that it needed new plugs. However, you decided not to have the work done at the Mercedes dealership, choosing instead to bring it to our shop. Chris, our Service Advisor told you about each step involved, provided you with a written quote for doing the work, and you approved the quote for the work. Chris also let you know that there is a possibility of further repairs that might be needed once the manifold was removed. We then provided a free Lexus loaner vehicle to use while we worked on your Mercedes. You remarked in your review that our technicians then ran into “other issues” that prevented them from doing the tune-up and would have cost a lot more than what was originally quoted. However, you recall that you were told about the possibility of “other issues” in advance, so it’s confusing as to why you would make it sound as though this additional work came to you as a surprise. Additionally, we are disappointed for you in that much of the cost of your requested repair was in the labor to remove and replace the intake manifold. So, by stopping the work after disassembly and replacement of half of your spark plugs then having us put those old spark plugs back in your engine again and reassemble the engine will require you to have another shop repeat the process because you declined three, $20 parts for an additional total cost of $60.00. You also mentioned in your review that we should have stopped the service and the charges, cut some off the labor, or provided a discount on labor. We did, in fact, give you a discount on parts as shown on your invoice, but, you approved to have us pull your engine apart, then put it back together again. It’s unfortunate, but once it’s apart, we can all agree that we need to put it back together. Also, we value the labor of our technicians and respect their years of training and expertise. The technician who worked on your vehicle knew exactly what to do with your vehicle and spent a good bit of his day working on your car. He’s been at this the better part of 30 years and understands how to do spark plugs on most any vehicle despite your comments and, I think you would agree, should be paid for his labor. Finally, I can also assure you and the readers of this review that we work on Mercedes Benz and European vehicles of every model every day. This particular maintenance service and your particular vehicle are commonplace for us. That’s why we have the confidence to offer a 3-year / 36,000-mile warranty - three times what the dealership provides. I hope this clears up some of the issues brought to our attention, but knowing you were disappointed, I would like the opportunity to hear from you further so that I might more clearly understand your concerns. Perhaps you could email me at [email protected] to let me know of a time that would be convenient for you to let me know more. Bob Adams, Owner

- Honest-1 Auto Care Mooresville
1

I tried them because of reviews. I paid $160 for a diagnostic because of their reviews. $160 is very expensive diagnostic charge. They said their lift does upto 12000 lbs. My truck weighs 7000 lbs. They charged me but did not complete the diagnostic and told me nothing except they could not lift the truck. Asking me to empty a few tools weighing couple hundred pounds is an excuse not to do the work. Should have told me that before continuing work and charging me. I know they will say they wil look at it if I empty the truck. So the lift will work for 6700lbs but not 7000lbs. They said they lift 12000lbs all the time. I am relieved they were only able to extract $160 for nothing out me.

Robert, I am sorry you had a disappointing experience with your 2001 Ford F250 truck. I spoke with the team about the diagnosis we performed, to ensure policy and proper diagnostic procedures were followed. With these things in mind, I’d like to bring a few things to light, not the least of which was the safety risk of lifting your truck as well as our offer to provide you a full refund, which you declined. When you arrived, you told us your truck sputtered up hills only during certain times and that it had computer codes present. So, we quoted for diagnosis, spent some time discussing your vehicle, and received your authorization to proceed at an agreed upon price. We could clearly see that your vehicle had a commercial work bed system with racks, metal piping over head & closed drawers built in, all designed to carry weight in the rear of the vehicle far beyond that of a normal pickup truck. We specifically asked if your vehicle was unloaded before service, and you said that it was. We also advised you that based on what we saw that we might not be able to safely lift it to do a complete inspection. You acknowledged this and agreed to having us continue without lifting it if need be. Although our initial visual inspection of your vehicle found several unrelated issues in need of service or repair, we found your vehicle’s engine ran fine at that time and the initial scan showed no codes in the computer. It also showed no signs of the concern you requested us to diagnose. You subsequently let us know that you cleared the vehicle’s codes before you arrived. Unfortunately, this left us only with the ability to check general operation of major parts of the engine under the hood. In the meantime, the tech checked the truck’s drawers and found they were filled full, far different than what you told us when we asked. We take safety very seriously and rely on the techs to speak up if there are any safety concerns anywhere, at any time, on any vehicle. So as far as the weight of the truck and the capacities of our lifts, the person working on your vehicle spoke up and decided there was a potential risk lifting your truck and decided not to take the risk of harm to himself or damage to your vehicle and our equipment - regardless of posted weight capacities. We let you know this and confirmed that we could not safely lift the vehicle to allow us to check your oxygen sensors and to complete the multi-point check that we do on every vehicle. You acknowledged this and said "ok" and wanted us to continue without lifting it. When we ran a full system check and physical testing on all the major items looking for anything out of spec, we found everything to be ok and “in spec.” Because we could not duplicate the issue, we suggested that you to drive the vehicle until the symptoms reappear, and then you could simply remove items from the back of the truck, and you could come back and that we would continue the diagnosis at no additional charge. At that point, you responded to the manager that, “all you want is money,” and that the words “coming out of his mouth irritated” you. Furthermore, you confronted him to, “walk to the top of the block,” which you repeated several times, presumably goading him on to fight you. It’s unfortunate, but during the conversation when you paid, we offered you a full refund which you declined, and our offer still stands. Or we will also gladly continue the diagnosis once the vehicle runs poorly but we ask that the vehicle be unloaded, like you said it was. Just let us know how you would like to continue, and we will be happy to accommodate your request.

- Honest-1 Auto Care Mooresville
5

Thank you very much Olga!

- Honest-1 Auto Care Mooresville
5

I was able to walk in with no appointments and get my battery replaced. The battery that was in there was the wrong one they were able to notice that and correct the mistake of a different shop. Both guys were helpful and kind. They gave me a ride back to my other van and finished the work the same day: I will be using them again in the future!

5

Very professional. I took my ford for inspection with no appointment and Jon and his team took care of it immediately. Honest 1 is my new go to place for my car repair work. Great Service.

4

5

Excellent service!!

5

5

Very professional and helpful. The only thing I could possibly say is their prices on a total brake replacement was very pricey. At $1,200, the brake job was going to cost half the price of the 2007 Eddie Bauer Explorer. My son was able to price out and purchase rotors, brakes, pads and brake fluid to bleed the line for $460.00 for the entire vehicle. If they had been more in line with what brake job normally costs, I would have considered the costs and repairs. Other than that, they did a great job

Thank you, Elizabeth, for taking the time to write this review. I’m very happy to hear that you appreciated our professionalism and the work we did on your oil change, tire rotation, and the diagnosis of your brakes concern. However, I’m sorry to hear that you found us to be “pricey” on the work you declined. We’re normally known for being pretty competitive, so it sounds like we missed the mark in this case. Perhaps I could give you a call to help me with some questions prompted by your review. By the looks of it, your son only purchased parts for this brake repair and the price of $460.00 does not include the cost for technician labor to perform the installation of these parts nor does it account for the removal and replacement of your sway bar bushings that we included in our quote. One more thing to consider is our 3-year / 36,000-mile nationwide warranty we provide in this repair. Customers find there is great value in having a professional installation on one of the most important components of their vehicle that is fully guaranteed in the event and of the part is found to be defective and need replacing. Again, please let me know when there might be a good time to reach out to you. In the meantime, if you have any more comments you’d like to share or questions for me, feel free to reach out to me personally at [email protected] and I’d be happy to chat more. Again, thanks so much for the review!

- Honest-1 Auto Care Mooresville
5

This was our first time at Honest-1 but will not be or last. Chris greeted us and was able to fit us in despite our not having an appointment. He listened to our description of the problem, the tech confirmed what I already knew from a prior quote and he gave us a very competitive price for the job. He was very knowledgeable and had the parts early the next morning. The customer waiting area is very nicely appointed and immaculate. My brakes are spot on. I highly recommend them and they will be our go to for service on both cars.

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