Mooresville Auto Repair

Hello Linda, Thank you for sharing your experience with us regarding your recent NC inspection. We always aim to provide accurate assessments and rectify any errors when possible. During your inspection, we conducted a thorough check according to NC regulations. Our concern lies with our assessment that the ball joints were loose, resulting in the inspection failure, while your mechanic deemed them to be in good condition. It's worth noting that your vehicle, at 11 years old with 164,000 miles, may naturally exhibit wear on such parts. Despite this, we stand by our observation that these parts are worn enough to jeopardize the safety aspect of the NC inspection. We understand your disappointment, especially when receiving unexpected news. Seldom do customers praise us for failing their vehicle. We want to extend an offer for you to return to our shop to inspect the ball joints. This would involve raising the vehicle for you (and your mechanic if you wish) to inspect alongside us. Should there be any discrepancy between our initial assessment and what is observed, we are prepared to donate $500 to the charity of your choice (provided your car has not been repaired) and take appropriate disciplinary action against the responsible employee. Honesty and integrity are paramount to us in all customer interactions. We genuinely want to address your concerns and ensure your satisfaction. Please don't hesitate to contact me directly at 704-946-5040. Additionally, you have the option to escalate the matter to the NC License & Theft Bureau at 704-878-4257 for further review or intervention. We value your feedback and hope for the opportunity to discuss this matter further. Sincerely, Jon Adams, Owner Honest-1 Auto Care

Dear Jason, I want to thank you for your fantastic 5-star Google review of Honest-1 Auto Care here in Mooresville. Your kind words made our day! We're very happy to hear that you had a great experience with us and that we could quickly diagnose and repair your 2012 Lexus RX350. It also means a lot to us that you found our staff professional, friendly, and fair. We look forward to having you back for any future auto care needs, and we'll be sure to pass along your thanks to Chris and Lucas. Thank you again for choosing Honest-1 Auto Care! Best regards, Bob Adams, Owner, Honest-1 Auto Care

Thank You for Your 5-Star Review, Cindy! We're so glad to hear that you found our team here at Honest-1 in Mooresville to be nice and honest, and that you appreciate our transparent approach to car repairs. It's always our goal to provide excellent service. Thank you for choosing Honest-1 Auto Care as your favorite auto place for your 2014 Honda CRV. We look forward to serving you again in the future! Best regards, Bob Adams, Owner, Honest-1 Auto Care, Mooresville

Hey Nate, Thanks so much for the awesome 5-star review on Google! We're thrilled to hear that Lucas provided great service for your fiancée's Mazda 3 hatch. Making our customers feel comfortable is always a top priority for us!We truly appreciate your kind words and look forward to welcoming you both back to Honest-1 Auto Care in Mooresville. If there's anything else we can do for you, just let us know! Best regards, Bob Adams, Owner, Honest-1 Auto Care, Mooresville

Dear Courtney, Thank you for taking the time to share your experience with Honest-1 Auto Care. We're real happy to hear that your NCSI appointment went smoothly and that you found our team to be professional, friendly, and efficient. We appreciate your business and look forward to serving you again in the future! Best regards, Bob Adams, Owner

Dear Jake, A big thank you for the awesome 5-star review you shared about your recent visit to Honest-1 Auto Care. We're thrilled to hear about your positive experience, from our prompt service to the little details like the seat cover. We appreciate your trust and look forward to serving you again for all your future car needs. Thanks for choosing Honest-1 Auto Care! Best regards, Bob Adams Owner, Honest-1 Auto Care

Thank you, Cynthia, for your incredible review! We strive to provide top-notch service and are thrilled to hear that you were pleased with the quality of our work. It's our priority to ensure customer satisfaction, and we appreciate your acknowledgment of our commitment.

Dear David, thank you for the five-star rating! We strive to provide our customers with dependable and reliable service. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!

Thank you so much for your kind words, Vikash! We really appreciate you taking the time out to share your experience with us. We count ourselves fortunate for customers like you. We look forward to serving you again in the future!